Privacy Policy

Last Updated and Effective Date: 30 May 2025

QVR is committed to safeguarding your personal data in accordance with the Personal Data Protection Act 2010 (“PDPA”) and the PDPA Amendment Act 2024 (effective 1 January 2025). This Privacy Policy explains how we collect, use, store, and protect your personal data and outlines the rights and choices you have regarding your data.

1. Collection of Personal Data

We collect your personal data directly when you interact with our services through registration, loyalty programs, our app, website, consultations, or other official platforms. This data may include identification (Full name, IC/Passport), contact information, demographic data (Date of birth, gender, nationality, marital status, race), transactional data, health-related information, and biometric data. Personal data of minors is only collected with verified parental or guardian consent.

2. Purpose of Collection

Your personal data is used for verification and registration, service provision (including fulfillment of prescriptions and consultations), marketing and communication, legal compliance, and internal analysis for service and product enhancements.

3. Nature of Consent

We only process your personal data with your clear and explicit consent. You can withdraw your consent at any time by contacting enquiry@quantum2u.com. Please note that withdrawing consent may affect your ability to receive certain services.

4. Disclosure of Personal Data

With your consent, QVR may disclose your personal data to regulatory authorities as required by law, subsidiaries and affiliates, service providers/data processors bound by PDPA Amendment 2024 standards, and marketing or delivery partners.

5. Retention of Personal Data

Your data is retained only as long as necessary for the purposes outlined herein or as required by law. We implement secure, encrypted, and tamperproof storage methods to protect your information from unauthorized access or disclosure.

6. Security Measures

We adopt robust technical and organizational measures to ensure the security of your personal data. This includes administrative safeguards, data encryption, and access controls in line with PDPA Amendment 2024 and other applicable regulations.

7. Your Rights

You have the right to access the data we hold, request corrections, ask for erasure, request data portability, and limit or withdraw your consent. You also have the right to file complaints with the Personal Data Protection Commissioner if you believe your rights have been violated.

8. Personal Data of Minors

Data relating to individuals under 18 is collected only with verified consent from a parent or legal guardian.

9. Use of Cookies and Tracking Technologies

Please see the “Cookies Settings” section of our platform for detailed information on how we use tracking technologies and how you can manage your preferences.

10. Data Breach Notification

In the event of a breach that could cause significant harm, we will notify the Personal Data Protection Commissioner within 72 hours of becoming aware of the incident and will promptly inform affected individuals.

11. Obligation to Provide Accurate Data

It is your responsibility to provide and update accurate personal data. Should your information change, please notify us through the appropriate channels to ensure our records remain current.

12. Consent to Processing

By accessing our services, you consent to the collection, use, and processing of your personal data as described in this Privacy Policy. Should any updates be made, we will notify you unless instructed otherwise.

13. Contact Information

For inquiries or to exercise your rights, please contact our Data Protection Officer (DPO) at 03-7456 6096 or via email at enquiry@quantum2u.com. To opt out of marketing communications, please email us directly.

14. Governing Law and Entire Agreement

This Privacy Policy is governed by the laws of Malaysia. Any dispute shall be resolved exclusively in the Malaysian courts. QVR reserves the right to revise this document at any time, with changes effective upon posting.